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20160801
Order Department Manager - view position

Date: August 1, 2016
Position: CANIDAE Order Department Manager
Incumbent: Vacant
Reports to: VP of Administration and Finance
Wage/Hour Status: TBD
JOB ID# 20160801 Order Department Manager

Summary of Position
This person is responsible for both participating in and overseeing the activities of the Order Department including but not limited to the intake, processing, and fulfillment of orders in a timely and accurate manner. This position requires a professional and flexible approach and a strong drive to ensure that successful customer service is maintained at all times.  The position will be accountable for the accuracy and quality of all order fulfillment and generation, including data input and any subsequent changes and updates.  Ensures the execution and continuous improvement of the order processes, such as demand management, electronic data systems administration and related functions. Build relationships with strategic customers through logistics initiatives. Integrates learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously improve competitive position.

Essential Job Functions

  • Manage, facilitate and create domestic orders in a timely manner
  • Serve as primary processor and contact person for all export orders and inquiries
  • Work closely with customers, vendors and production team
  • Transcribing customer orders onto CANIDAE order sheet on as needed basis
  • Processing and following up on key account orders
  • Monitoring of all key account shipments daily to ensure timely delivery
  • Participating in weekly key account conference calls as the department Supervisor
  • Serve as product specialist on as needed basis for inquiries filtered to the order desk
  • Ensure proper EDI (Electronic Data Interchange) transmission of all end of day invoices to west coast shipping facility
  • Responsible for downloading all shipping confirmation emails throughout day and updating main order board with related information
  • Successful management of two to three department employees, which will include hiring, coaching, performance reviews, disciplinary actions, scheduling and work assignments


Knowledge, Skills and Abilities
  • Strong organizational, time management, and oral and written communication skills
  • Good analytical and problem solving skills
  • Proficient in Microsoft Office Suite
  • QuickBooks and EDI
  • Knowledge of Amazon procedures
  • Strong managerial skills
  • Good written and oral communication skills
  • Accuracy and attention to detail
  • Must be able to multi-task Must be self-directed with the ability to work in a fast paced environment with multiple accountabilities and multiple customers and priorities.
  • Building Trucks – LTL, FTL, LCL and FCL
  • Cross docking
  • Pallet configurations
  • Familiar with International documentation and regulations
  • Strong working knowledge and understanding of EDI and ERP/CRM modules
  • Stock Level
  • Lead Teams
  • ASN
  • Ship Windows
  • Disputing Chargebacks


Minimum Qualifications
Education- High school diploma and some college coursework preferred
  • 3+ years of Logistics and Order Management Experience
  • 3+ years of managerial experience
  • Valid California Driver’s License
  • Ability to pass background check, criminal


Hours are Monday – Friday 8:00 am to 5:00 pm PST with overtime as necessary

20160630 GL
Territory Sales Representative (Columbus, Ohio) - view position

This is an excellent opportunity for the right professional to make an impact on our business, while growing their own career. This person will be responsible for sales of the Company's entire product line within the territory, which includes Ohio, Western Pennsylvania, Kentucky, and West Virginia.

The person we are seeking will be an energetic and ambitious professional, with the capability to effectively communicate our vision and purpose in the Pet Food Industry. He/she will be very detail oriented a solid negotiator, possess tactical agility, and have a passion to gain more market share for the finest natural pet food in the Industry.

The successful candidate will be responsible for the following duties:

  • Developing a consistent and profitable growth rate that includes total volume sales as well as each product line category within the assigned territory. This will require becoming extremely knowledgeable about all of our product line in order to educate Retail Stores and Consumers.

  • Providing on the spot education/information to our Retail and Consumer customers regarding our entire product line, as well as key messaging we want to convey. Participating in trade shows, exhibitions, special events, and company meetings. Responding to customer inquiries in a timely and professional manner.

  • Conducting group seminars to Key Accounts to ensure they are fully aware of each offering in our diverse product line. Applying our proven techniques to promote sales growth. Working with our Sales and Distributor Reps to drive sales growth by promoting team work and mutual goals.

  • Prioritizing key retail accounts within the territory and working with our District Sales Manager to develop an effective routing and call frequency strategy. Identifying opportunities to develop new business within the territory. Maintaining and executing an efficient quad planner and sales call cycle to ensure accounts are seen and developed as required.

  • Proactive salesmanship at each store for maximum exposure and turnover of our products, to include but not limited to; building displays, rotating stock, maintaining clean shelves, replenishment of out of stock products, and ensuring accurate pricing consistent with current promotional activities. Working aggressively to secure optimum location to expand assortment by category in each retail account.

  • Scheduling business travel in a cost efficient way to ensure all visits are accomplished in a timely manner. Completing call, sales, and expense reports in a timely and accurate manner.

  • Ensuring an adequate supply of Point of Sales and Marketing Materials are on hand within the territory to effectively execute our sales process.


  • Qualifications required: College degree preferred, or 2 years of experience in the Pet Industry, or 4 years of Consumer Packaged Goods sales experience. Excellent interpersonal and verbal/written communication skills, with the capability to work effectively with Retailers, Consumers, Sales Management, and coworkers.

    Must be self-directed and able to work effectively in a fast paced environment. Possess strong analytical skills and the ability to take information and translate it into actionable items. Highly organized and able to manage multiple projects, owning them from inception to completion. Solid work ethic and a willingness to work a flexible schedule during peak business cycles. A willingness to travel, including overnight.

    Software: Must be proficient in MS Office suite and Adobe Acrobat, with the ability to quickly become equally skilled using Docs to Go and DropBox software programs.

    Physical requirements: Must be able to lift up to 50 pounds, sit, stand, bend, and walk during the course of doing the job. Good or corrected vision to be able to perform the reading and paperwork aspects of the position.

    We offer an excellent compensation package, with full benefits, company vehicle, cell phone, hardware, etc. Our company culture is one of that encourages professional growth and promotion from within. If qualified, send an up to date resume', cover letter, and salary history in the form below.

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New positions will be added here, so check back often! Please fill out the form below and attach your resume and cover letter (2MB or less). Because of the amount of inquiries we receive, we will not able to respond to every applicant individually.

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