FAQS – How to Contact Us

The quickest way to get the help you need is to use our Customer Support Form. This creates a record of your request and helps us route it to the person best suited to help you. Please use this form for general information and requests, technical information, and information about our Kennel Program.

When you need to speak with someone here at CANIDAE, we want you to talk to qualified personnel who can assist you properly. You will never talk to a paid service or someone who can’t fully address your needs. We are a tight knit family that loves what we do and takes our customer service seriously. We invite you to meet our staff of dedicated pet lovers.

P. O. Box 3610
San Luis Obispo, CA 93403

From 9:00 am to 4:00 pm (PST) Monday through Friday you may call 800-398-1600 or 909-599-5190.

Our Fax number is 951-738-9210.

Please use our Dog and Cat Show form to contact our Dog and Cat Show coordinator.

Please use our Retail Demo form to contact our Retail Demo coordinator.

We have several national retail sales contacts. Please select the region nearest you for the correct contact form:

North East
DC, DE, MD, NJ, NY, PA, VA, WV, OH

East Coast
MA, CT, ME, VT, RI, NH

North West
OR, WA

Midwest
IA, IL, IN, KY, NE, MO, WI, SD, ND, MN, MI

South West & Alaska
CA, AZ, NM, NV, HI, AK

South East
AL, GA, NC, SC, TN, FL

South Central
AR, KS, MS, TX, OK, LA

Rocky Mountain States
CO, UT, ID, WY, MT

Canada

International

  • Life Stages for Cats
  • Grain Free PURE for Cats
  • Treats & Biscuits
  • Grain Free PURE for Dogs
  • Life Stages for Dogs