FAQS – How to Contact Us
How can I contact a CANIDAE Support Team Member for assistance?
The quickest way to get the help you need is to use our Customer Support Form. This creates a record of your request and helps us route it to the person best suited to help you. Please use this form for general information and requests, technical information, and information about our Kennel Program.
When I call or email for help, who will get back to me?
When you need to speak with someone here at CANIDAE, we want you to talk to qualified personnel who can assist you properly. You will never talk to a paid service or someone who can’t fully address your needs. We are a tight knit family that loves what we do and takes our customer service seriously. We invite you to meet our staff of dedicated pet lovers.
I would like to send CANIDAE something in the mail. What is your address?
P. O. Box 3610
San Luis Obispo, CA 93403
Is there a phone number I can call?
From 9:00 am to 4:00 pm (PST) Monday through Friday you may call 800-398-1600 or 909-599-5190.
What is your fax number?
Our Fax number is 951-738-9210.
Whom do I contact regarding Dog and Cat shows?
Please use our Dog and Cat Show form to contact our Dog and Cat Show coordinator.
Whom do I contact regarding Retail Demonstrations?
Please use our Retail Demo form to contact our Retail Demo coordinator.
I have a retail sales question. Whom do I contact?
We have several national retail sales contacts. Please select the region nearest you for the correct contact form:
DC, DE, MD, NJ, NY, PA, VA, WV, OH
MA, CT, ME, VT, RI, NH
IA, IL, IN, KY, NE, MO, WI, SD, ND, MN, MI
South West & Alaska
CA, AZ, NM, NV, HI, AK
AL, GA, NC, SC, TN, FL
AR, KS, MS, TX, OK, LA
Rocky Mountain States
CO, UT, ID, WY, MT