Important Information About Your Privacy

Privacy Notice and Marketing Preferences

We’re strongly committed to a secure internet and our relationship with you. We want to be sure you understand how we collect and use information on our site.

What information do we collect from you?

We collect personal information from customers through our email list sign-ups and past promotional offerings. We also collect information from retail partners and re-sellers. This information is limited to name, email address, mailing address, and phone number. We do not sell this information to third parties.

What other information do we collect on the site

In order to better understand our customers and improve our content and site, we collect the following traffic data:

    • the make and model of the computer or mobile device
    • browser version and name
  • operating system
  • screen size
  • date and time of site visit
  • Internet service provider

In the past, Canidae has published customers’ pictures of their dogs and cats as well as stories and tips. Canidae does not share or sell these pictures, and their usage on the site is covered by Terms provided during the submission of the pictures and stories. Customers with questions about these pictures can reach us at support@canidae.com. (Please provide specific information about the materials provided and the specific date when you shared it.)

Third-party information and relationship

Canidae does not collect information about customers from third party sources. Canidae does not sell data to third parties. Canidae does share traffic data and browsing patterns with retail partners, but it is anonymized and limited to web site traffic.

Canidae does advertise on social media platforms and we use their audience data to target our ads. We do not share our data with social media platforms.

Deleting and checking your data

You have the right to see what data we have from you and to have Canidae delete your data at . any time. You can initiate that process by contacting us at support@canidae.com. We are usually able to honor your request within 2 business days.

California Residents

Your California Privacy Rights. Canidae collects information that you provide to us or that we learn about you from your use of our Websites. Under California law, once a year, Canidae customers who are California residents may request certain information about our disclosure of your personal information to unaffiliated third parties for direct marketing purposes. Canidae does not disclose any personal information to unaffiliated third parties for these purposes.

To request your personal information under California Law, please contact us via the following methods, using “California Privacy Rights” as the heading:

  • Write to the following address:CANIDAE ® Pet Foods1975 Tandem WayNorco, CA 92860
  • Contact Customer Service via email at service@canidae.com