Contact CANIDAE®

We appreciate your comments and personally respond to each and every email as soon as possible. For quick answers to frequently asked questions, click here to check out our Questions and Answers page! Prefer to contact us via social media? Click here to contact us through Instagram, or click here to contact us through our Facebook page or simply email us at support@canidae.com.. We make every effort to respond to emails within 48 hours, or two business days depending on the depth of information that needs to be gathered to properly assist you.

Your Information

Mailing Address

Pet Information

If you have a product concern, please include a picture of the lot code on the packaging as well as any pictures that might help us understand the issue.
Click here for example.

Other Ways To Contact CANIDAE®

For some quick answers to frequently asked questions, click here to check out our Questions and Answers page!

CANIDAE® Pet Foods
1 Dock Street, Suite 500
Stamford, CT 06902
Customer Service (M-F 9am – 5pm EST)
800-398-1600

After you submit your message using the form below, we will send you a confirmation email acknowledging that your message has reached our Support Team. You should receive this confirmation email usually within a few minutes. If you do not, please check your junkmail folder and adjust the settings on your server and in your email program as necessary.
Email delivery issues do sometimes occur. Occasionally email messages are not delivered properly. This is usually due to the message being mistaken as junkmail, but other delivery issues can occur as well.
We never want you to feel as though we were unresponsive to your concerns, so if you do not receive an email back from us within three days, please call our customer service line so we can address your inquiry immediately.
CANIDAE® Pet Foods is committed to providing you, our valued customer, the highest standard of excellence for product quality, palatability, customer satisfaction and customer service.