Quick Questions
You may have

Quick Questions You may have

Do you offer samples?

We currently do not offer samples of our products. You can purchase a $9.99 trial bag of select Canidae dry dog food products at participating independent retailers. Trial bags include a coupon to put towards your next purchase. Further, we encourage you to keep an eye out for promotions from our retail partners. If you need help finding a store near you that might have a trial bag or have specific questions about a promotion, please reach out to us at 800-398-1600 – we’d be more than happy to help!

Do you have a frequent buyer program?

Many of the independent pet stores that sell Canidae have a Frequent Buyer Program: Buy 12 Get 1 Free. You will qualify for a free product after collecting 12 UPC codes and submitting them to your participating local independent retailer. Please reach out to your local independent pet store to see if they participate. In addition to these independent retailers, below is a list of retailers that have their own loyalty programs:

  • Petco Pals Rewards: earn points for every purchase
  • PetSmart Treats: earn points for every purchase
  • Tractor Supply Neighbor’s Club: access program benefits and earn rewards that include savings on pet food

Where can I buy CANIDAE® in store?

Click here to use our Store Locator. Our dog foods, cat foods, and treats are available at thousands of locations throughout the United States and Canada and more than 34 countries worldwide.

Where can I buy CANIDAE® online?

Click here to view a list of online retailers who can deliver our delicious pet foods and tasty treats right to your door.

What is the difference between your CANIDAE® All Life Stages, Under The Sun, Grain Free PURE, Grain Free PURE Petite, and Grain Free PURE Ancestral product lines?

CANIDAE® All Life Stages Formulas feature optimum protein for nutritionally dense formulas. They are vet formulated for all ages, breeds, and sizes—making mealtimes for families with multiple pets much easier.

Our budget-friendly CANIDAE® Under The Sun® product line features mostly all grain free recipes made with single animal proteins and farm-grown ingredients. All recipes are also potato free.

CANIDAE® Grain Free PURE dog and cat limited ingredient formulas are made with 7-10 key ingredients for fewer sensitivities. These simple, grain free recipes feature real meat or fish as the first ingredient with whole foods for gentle digestion.

CANIDAE® Grain Free PURE Petite® Small Breed dog formulas are made with 8 key ingredients for sensitive small dogs and a small kibble size petite pups prefer. We use real meat first and raw coat the kibble with freeze-dried meat for great-tasting nutrition that small dogs are sure to love.

CANIDAE® Grain Free PURE Ancestral dog formulas are made with an abundance of 6-7 meats in every formula for high protein from animal ingredients—and the powerful nutrition your dog needs. Then, we raw coat our kibble with freeze-dried meats for the amazing taste your dog craves.

Do you have products formulated for specific needs; i.e. puppies, kittens, seniors, overweight, hairball, etc?

Yes, we do. Please browse our product pages for dogs (click here) and cats (click here) to locate the specific formula you need for your pet.

How long does dry dog food stay good after the package is opened?

It is best used within 3 months after opening; it must be stored in a cool and dry place.

Are CANIDAE® product bags and cans recyclable?

Our plastic kibble and treat packaging is composed of polyethylene terephthalate and linear low-density polyethylene. Please check with your local recycling facility to ensure they are able to properly recycle these materials.

Our cans are composed of aluminum and tin with a paper label. Please check with your local recycling facility to ensure they are able to properly recycle these materials.

The color or shape of the kibble in my current bag is different than my last bag. Why is that?

Our pet foods are made in smaller batches. Though we use the same ingredients listed for each formula (what we say on the bag is what’s IN the bag!), any variations in color, size, or shape that you experience from bag to bag is due to the individual cooking process of each batch.

Do you have a breeder program?

As of April 30, 2020, we are pausing our Breeder Program so that we can focus on redesigning the program to better serve you. If you have been an active breeder with Canidae in the past year, we have reached out to your email on file with information regarding the transition of the program. We look forward to our continued partnership!

If you are interested in becoming an active breeder with Canidae, please check back in a few months for details on how to participate in the updated program.